Refund Policy

1. Scope

This Refund and Cancellation Policy applies to payments made for OneInfo.ai subscriptions, creator tools, brand tools, AI features, analytics, automation services, affiliate/referral tools, Meta Graph API based features, and related paid services.

2. Subscription Payments

Subscription fees are charged in advance for the selected plan period. Paid plans may include monthly, quarterly, annual, promotional, early-bird, or custom plans. Features and access may vary depending on the selected plan.

3. No Refund After Activation

Once a subscription plan is activated and the user has accessed paid features, subscription fees are generally non-refundable. This applies to monthly, quarterly, annual, promotional, discounted, early-bird, or custom plans.

4. Refund Eligibility

Refunds may be considered only in limited cases such as duplicate payment, payment deducted but subscription not activated, wrong amount charged, or a major technical issue from OneInfo.ai's side that prevents access to paid services for a significant period.

Refund eligibility will be reviewed based on payment records, subscription activation logs, feature usage, technical logs, fraud checks, and applicable law.

5. Non-Refundable Cases

Refunds will not be provided for change of mind, lack of usage, dissatisfaction after using paid features, failure to get brand deals, failure to earn affiliate income, failure to receive referral rewards, rejected affiliate commissions, cancelled or returned third-party orders, user mistake, incorrect account details, device issues, social media platform restrictions, Meta API permission issues caused by user revocation, account suspension, or violation of OneInfo.ai policies.

Refunds will not be provided for service limitations caused by third-party platforms such as Meta, Instagram, Facebook, Google, YouTube, payment gateways, affiliate networks, marketplaces, or partner brands.

6. Cancellation

Users may cancel subscription renewal from the app, website, payment gateway, or by contacting support. Cancellation stops future renewal but does not automatically create a refund for the current billing period.

7. Affiliate and Referral Earnings

Affiliate commissions and referral rewards are not guaranteed. Pending earnings are not payable until confirmed by OneInfo.ai, partner brands, affiliate networks, marketplaces, payment systems, and fraud checks. If an order is cancelled, returned, refunded, rejected, fraudulent, or not tracked properly, the related commission or reward may be cancelled or reversed.

8. Meta API and Third-Party Feature Limitations

Some OneInfo.ai features depend on Meta Graph API, Instagram/Facebook permissions, third-party APIs, payment gateways, affiliate networks, marketplaces, and partner brand systems. If a third-party platform changes, restricts, suspends, or revokes access, related features may be affected. Such third-party limitations do not automatically qualify for a refund unless OneInfo.ai determines that a refund is required under applicable law or under this policy.

9. Refund Process and Timeline

To request a refund, contact support@oneinfo.ai with registered mobile number/email, payment date, amount paid, transaction ID, reason for refund, and payment screenshot if available. Approved refunds will be processed to the original payment method or another approved method within the timeline supported by the payment gateway and banking system.

10. Final Decision

OneInfo.ai reserves the right to approve, reject, or partially approve refund requests based on usage, payment status, activation status, technical logs, fraud checks, and applicable law.