Oneinfo Refund Policy

Oneinfo by Nirbhvai tech innovations pvt ltd

Introduction

Welcome to Oneinfo. We appreciate your decision to use our platform for engaging with digital content and interactive services. This Refund Policy outlines the circumstances under which refunds may be granted for transactions made on the Oneinfo platform, which specializes in digital products and services.

Scope

This policy covers all digital products and services purchased on the Oneinfo platform, including premium content, video calls, audio calls, and chat services.

Refund Eligibility

1. Digital Content and Interactive Services:

   • No Refunds:

     Due to the instantaneity of content delivery and the nature of digital consumption, all purchases related to digital content, video calls, audio calls, and chats are generally non-refundable once accessed or consumed.

   • Exceptions:

     Refunds may be considered in specific cases where the content or service did not function as advertised, was inaccessible or defective, or if there was an unauthorized transaction (subject to investigation and adequate proof).
2. Subscription Services:

   • Cancellation and Refunds:

     Subscribers may cancel future charges at any time. However, the current subscription period remains active until its expiration, and refunds for the current subscription period are not typically provided unless the service fails to meet the stated standards or is misrepresented.
3. You have the authority to enter into these Terms of Service personally or on behalf of the company you have named as the user, and to bind that entity to these Terms.

Refund Process

• Request Submission:
  • To request a refund, please contact Oneinfo Support via our website or directly at help@oneinfo.com within 24 hours of the purchase or occurrence of the service issue.
  • Provide details including your order number, description of the problem, and any other relevant information to support your refund request.
• Review and Communication:
  • We will review each request on a case-by-case basis. You will be notified of the approval or rejection of your refund request. If approved, the refund process will be initiated.

Refund Timing

• Refunds, when approved, are processed within 7-10 business days and issued to the original method of payment.
• Please note that the time for the refund to reflect in your account may vary based on your bank or payment provider's policies.

Limitations and Exclusions

• Non-refundable Circumstances:
  • Charges for services that have been used or accessed, where no fault on our part is evident, are not eligible for refunds.
  • Refund requests made beyond 24 hours after purchase without a valid reason for the service's non-performance or misrepresentation are not typically honored.

Limitations and Exclusions

• We reserve the right to modify this Refund Policy at any time. Notice of any changes will be communicated on this page and effective immediately upon posting.