Privacy Policy for OneInfo.ai

Effective Date: July 18, 2025

Last Updated: July 18, 2025

Welcome to OneInfo.ai ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal data...

1. Information We Collect

• a. Information You Provide to Us:
  • Name, email address, phone number
  • Social media profiles and linked account details (Meta/Facebook/Instagram)
  • Payment details processed via third-party gateways (Stripe, Razorpay)
  • Messages, comments, and consultation details
• b. Information Collected Automatically:
  • Device and browser information
  • IP address, location data
  • Pages viewed, time spent, clickstream data
• c. Information from Meta Platforms (after user consent):
  • Instagram Graph API access tokens
  • Instagram Business Account details
  • Insights including reach, impressions, likes, comments, shares
  • Content metadata including captions and tags
  • Direct messages
  • Page engagement and audience demographics

2. How We Use Your Information

• Provide core app services including analytics, automation, and engagement tracking
• Automate replies to comments and DMs
• Personalize your dashboard experience
• Schedule and suggest content based on insights
• Notify you of potential brand opportunities
• Respond to user inquiries and support tickets
• Conduct research and improve our services

3. Legal Basis for Data Processing

• Your consent (e.g., when linking your Meta accounts)
• Performance of a contract (e.g., Pro subscriptions)
• Legal compliance
• Legitimate interests (e.g., improving services and analytics)

4. Data Sharing and Disclosure

• Meta (Facebook and Instagram) through secure APIs
• Cloud service providers (e.g., AWS, Firebase)
• Third-party tools (e.g., analytics, email services)
• Payment processors (Stripe, Razorpay)
• Legal authorities when required by law

5. Data Retention

• Active user accounts: data retained until account deletion
• Inactive accounts: anonymized or deleted after 24 months
• API tokens: refreshed and expired regularly for security

6. Data Security

• HTTPS, OAuth 2.0, encrypted storage
• Secure token/session management
• Periodic audits and access controls

7. Your Rights

• Access your data
• Correct or update personal info
• Delete your account and data
• Withdraw any granted permissions from Meta
• Lodge a complaint with data protection authorities

8. Children’s Privacy

OneInfo.ai is not intended for children under the age of 13. We do not knowingly collect data from children.

9. Cross-Border Transfers

Your data may be processed outside your country of residence, including in the United States or India. We ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking

We use cookies to enhance user experience, analyze traffic, and provide personalized features. You can control cookies through your browser settings.

11. Third-Party Links

Our services may contain links to external sites. We are not responsible for their content or privacy practices.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be communicated via email or app notification.

13. Contact Us

• OneInfo.ai Privacy Team
• Email: support@oneinfo.ai
• Website: https://oneinfo.ai
• Address: Hyderabad, Telangana, India